Farm Fresh Group | Quality Portal

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How can we help your outlet today?

Select the option below that fits — submit a new quality report on a product batch, or check on one you've already sent us.

Submit a report

Report a product quality issue found at your outlet or warehouse.

Start a report

Track a report

Already submitted a report? Check its status using your ticket number.

Track my ticket

Submit a Quality Report

Contact person name *

Email address *

Phone number * A number we can reach you on via WhatsApp.

Subject *

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Product Information

Product category *

Product name *

Outlet / warehouse name *

Quantity affected * How many units were affected? e.g. 1, 2, 3

Received / purchase date *

Expiry date i Expiry date example

Where to find it Printed on the packaging near the batch code; look for "EXP", "Best Before" or "Use By".

Batch code i Batch code example

Where to find it Printed on the packaging, often near the expiry date. e.g. "T:13:49A4".

Please describe the issue *

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Attachments Product photo and expiry date

Click to browse or drag images here
Up to 3 images · JPG, PNG, GIF or WEBP

Preferred communication How would you like us to reach you? (optional) WhatsApp We'll contact you via WhatsApp text Email We'll reply to your email address Phone call We'll call you on your contact number.

Contact Us

Hotline.

1-800-88-1228

Postal Address

11-1 Jalan Petaling,
Kawasan Perindustrian Larkin,
80350 Johor Bahru,
Johor, Malaysia

Quality Support Hours

Monday – Friday: 9:00 AM – 5:30 PM (MYT)
Saturday: Closed
Sunday: Closed
Public holidays: Closed

Please Note

The more details you provide, such as the batch code, expiry date and a clear product photo, the faster our Quality Team can investigate.

Stockist & distributor quality reporting.

How can we help your outlet today?

Submit a report

Track a report

Submit a Quality Report

Track your report

Step 1 · Enter your ticket number

Step 2 · Verify your email

Step 3 · Enter the code